Policies

Quality Assurance

Abbott Construction is accredited to BSI EN ISO 9001:2008 standards. The ISO 9000 family of standards represents an international consensus on good quality management practices. It consists of standards and guidelines relating to quality management systems and related supporting standards.

ISO 9001:2008 is the standard that provides a set of standardised requirements for a quality management system, regardless of what the user organisation does, its size, or whether it is in the private, or public sector.

The assurance of quality is fundamental to all work undertaken by the company and all components of the Quality Management Systems are regularly and systematically revised by both internal and external Quality Audit procedures.

The company’s quality policy driving the monitoring and auditing regime, takes place at a number of different levels. By adopting the processes within the policy, Abbott Construction deliver projects to high quality standards whilst maintaining programmes and ensuring the safety of all concerned. It provides the tools to achieve the delivery of the end product to the customer’s requirements and to their satisfaction, with both quality and management responsibility.

Health and Safety

Abbott Construction is committed to continual improvement of Health & Safety performance.

Abbott’s is proud to maintain a high standard of Health & Safety management through its procedures and a developed safety culture within the business.

Health, Safety, Environmental and Welfare training are provided to all of our staff in accordance with our Health, Safety and Welfare policy.

Abbott Construction’s safety procedures are complimented by H&K Safety Services Ltd who regularly inspect our sites and provide safety advice, information and training relating to all aspects of Health & Safety, current legislation and best practice.

Our drive is to ensure that Health & Safety remains a high priority within the business and this continues to reward Abbott Construction with low accident statistics.  This is also complimented by our CHAS accreditation.

Equality & Diversity

Abbott Construction’s Diversity and Equality Policy applies to all who work for and apply to work for the organisation.  It also applies to contract workers, agency workers, trainees and students on placement, volunteer workers and former employees.

It is our policy to provide employment equality and diversity to all people irrespective of:

Gender, including gender reassignment; Marital or civil partnership status; Having or not having dependants; Religious belief or political opinion; Race; Disability; Sexual orientation; Age; Pregnant women and women of child bearing age.

Environmental

Environmental Policy Statement

Abbott Construction recognise that in managing their activities they have a responsibility to customers, employees and the general public.  They have therefore adopted an environmental policy stance, which incorporates the principles of sustainable construction.

The aim of this policy is to:

  • Ensure that all applicable legislation, regulations and codes of practice are adhered to on all sites and works.
  • Promote environmental awareness and commitment to the policy amongst all employees through the provision of training, and to encourage suppliers and subcontractors to apply sound environmental principles.
  • Avoid the wastage of materials, water and energy by paying careful attention to their use.
  • Always seek to use wherever possible, materials from renewable sources and recycled or recyclable materials.
  • Encourage customers, where possible, to adopt the principles of sustainability in their design process.
  • Construct permanent works to:
    • Minimise pollution and the use of energy during their occupation,
    • Minimise the use of raw materials during construction,
    • Minimise waste during construction,
    • Improve the landscape, and
    • Retain natural features where possible.
  • Plan carefully to prevent pollution and minimise environmental disturbance as a result of our activities.
  • Apply continual improvement by reviewing performance against targets and by reviewing objectives.

In order to achieve this, it is the policy Abbott Construction to operate an effective management system demonstrating awareness and compliance with the issues that are listed above.

Customer Complaints

Aim. The complaints procedure is an essential part of providing quality service as it acts as an additional measure of achieving customer satisfaction and is a useful source of information for managers in achieving quality control. It also provides a second chance to provide service and satisfaction to a dissatisfied customer.

Initial response. Normally the initial complaint will be received at site level and if possible should be dealt with on a one to one basis. The complaint needs to be fully understood and dealt with in a professional manner so that the client is completely satisfied. If the complaint is received in writing then contact should be made by telephone as soon as possible to discuss the matter with a follow up meeting or action taken. A written reply will also be necessary for the file stating the agreed action between the parties. Should the initial response not be successful then the matter should be referred to Senior Management for their involvement.

Problematical complaints. Where the complaint cannot be dealt with quickly the initial response still needs to have taken place to establish a complete understanding of the complaint. The various stages of solving the complaint need to be recorded by letter which should be copied to all relevant parties (ie, client, subcontractor, supplier or consultant). Senior Management will be involved in all complaints of this nature.

Follow up. The Company should follow up the resolving of complaints either informally or formally to ensure the Client is satisfied with the outcome. Management will also discuss major complaints at management meetings to ensure continued quality commitment to the Client.

 

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